Help Desk Software Documentation and Information

Help Desk Support Software

Help Desk Support Software Configure Email Notifications

Revised 4/25/06 by John S.

1. To receive trouble ticket notification via email you must have your php configured properly and also have an smtp server running. If you don't have an smtp server, or just need something more simple to use, we recommend you see the link below for a free smtp server to use with the help desk.

- EMail SMTP Support ( or use any smtp server.

Futhermore you will have to make sure your php.ini is configured to connect to the smtp server. See example below.

Configure php to help desk software

Finally here is a screen shot of the entire application running.

Trouble Ticket Notification via SMTP

Make sure you have port 25 (smtp) open on your server so it can send outgoing trouble ticket emails.

1. Help Desk Back-end Database Structure & Tables

2. Creating a Database Name for the Help Desk Software

3. Installing the Help Desk Software

4. About our testing environment and the help desk demo.

5. Software you may need to install for the help desk to work.

6. Click Here For Information about the HelpDesk config.php file that is created by the install process.

7.Defect Tracking Page to update you on revisions on the help desk software.

8. Configuring Help Desk and Email Trouble Ticket Notification

9. Help Desk New Features Walk Through version 3.40

10. Help Desk Version 3.4.1 a New Search System

11. A Unique way to find trouble tickets. Browse by Problem new to help desk software version 3.4.2

12. Common Problems and Issues with the Help Desk, A basic look and a few thoughts.

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