Help Desk Software Version 3.4.0 Feature Walk Through

The goal of this tutorial is to introduce some of the new features to the help desk.

First take a look at the "help desk control panel" settings page. at the bottom of the page you will find a new selection button, "Ticket Access Settings:" . Ticket access settings allows you to determine if you want users to be able to look up their past tickets by ticket number, and append additional information to the trouble ticket.

help desk control panel


Once you have enabled this option, you will note a new link on index.php of the help desk software.

Help Desk Ticket Lookup Link

End users can now click on the link, and look up trouble ticket information, or append new information to the trouble ticket.

Help Desk Lookup Table

Here is an example of what the trouble ticket page will be seen as by the end user

Help Desk Software Trouble Ticket Details

Finally help desk technicians and managers can choose if they want a trouble ticket to be visible or not. If a trouble ticket is held, even if status checking is enabled, end users will not be able to see the trouble ticket.

Help Desk Software Ticket Visibility


Lastly, the help desk user management page has been updated to first and foremost, work correct. Second to add a few new features, such as password changes etc.

Help Desk User Manager


1. Help Desk Back-end Database Structure & Tables

2. Creating a Database Name for the Help Desk Software

3. Installing the Help Desk Software

4. About our testing environment and the help desk demo.

5. Software you may need to install for the help desk to work.

6. Click Here For Information about the HelpDesk config.php file that is created by the install process.

7.Defect Tracking Page to update you on revisions on the help desk software.

8. Configuring Help Desk and Email Trouble Ticket Notification

9. Help Desk New Features Walk Through version 3.40

10. Help Desk Version 3.4.1 a New Search System

11. A Unique way to find trouble tickets. Browse by Problem new to help desk software version 3.4.2

12. Common Problems and Issues with the Help Desk, A basic look and a few thoughts.

Help Desk Home

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