Help Desk Software Version 3.4.0 Feature Walk Through

The goal of this tutorial is to introduce some of the new features to the help desk.

First take a look at the "help desk control panel" settings page. at the bottom of the page you will find a new selection button, "Ticket Access Settings:" . Ticket access settings allows you to determine if you want users to be able to look up their past tickets by ticket number, and append additional information to the trouble ticket.

Once you have enabled this option, you will note a new link on index.php of the help desk software.

End users can now click on the link, and look up trouble ticket information, or append new information to the trouble ticket.

Here is an example of what the trouble ticket page will be seen as by the end user

Finally help desk technicians and managers can choose if they want a trouble ticket to be visible or not. If a trouble ticket is held, even if status checking is enabled, end users will not be able to see the trouble ticket.

Lastly, the help desk user management page has been updated to first and foremost, work correct. Second to add a few new features, such as password changes etc.

1. Help Desk Back-end Database Structure & Tables

Help Desk Home

CopyRight HelpDesk Reloaded 2024
Help Desk Software