Help Desk Support Software Documentation and Testing

We test the help desk software with FreeBSD with Apache Web Server , PHP 4.3.8, and MySQL 4.0.1, We also test the software under Windows 2003 server, with Internet Informatoin Server, PHP and the lastest version of MySQL, whatever that maybe. In general the software works best under Apache and PHP. Some Windows users, have experienced problems due to their php configuration with cookies and sessions. Note, make sure you have short tags turned on in your php.ini.

A note on the help desk demo, we provide you with a demo of the help desk, however due the frequency of our updates, we are not able to always update the demo to reflect the latest version of the help desk. Thus the demo will lack many features that the files you download will include.

1. Help Desk Back-end Database Structure & Tables

2. Creating a Database Name for the Help Desk Software

3. Installing the Help Desk Software

4. About our testing environment and the help desk demo.

5. Software you may need to install for the help desk to work.

6. Click Here For Information about the HelpDesk config.php file that is created by the install process.

7.Defect Tracking Page to update you on revisions on the help desk software.

8. Configuring Help Desk and Email Trouble Ticket Notification

9. Help Desk New Features Walk Through version 3.40

10. Help Desk Version 3.4.1 a New Search System

11. A Unique way to find trouble tickets. Browse by Problem new to help desk software version 3.4.2

12. Common Problems and Issues with the Help Desk, A basic look and a few thoughts.

Help Desk Home

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Minor issues that haven been submitted to Help Desk Reloaded Customer Support, which we are correcting.

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Help Desk Support Software Discussion

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IT help desk software Documentation and Information.






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Help Desk Software