List of Updates/changes

as of 6/5/06
-Added location and department to data database
-Added tech to resolution database
-Added location and department fields in report problem
-resolutions are now tech stamped as well as time stamped
-location and department now display in viewDetails and ticketLookup_display
-the resolution list is now available on the public ticket lookup so they can see what is happening
-changed the order of the fields on ticket lookup to better suit customer needs
-changed file upload to bottom of table to not confuse non techy customers
-Fixed the IP autodetection
-added experiecing problems from this machine box which determines whether or not IP is autodetected
-if IP is autodetected it is displayed in viewDetails- and is a VNC link
-Deleting a ticket is only available to administrators
-Editing/deleting resolutions is now only available to administrators and the tech that inputted the resolution
-in the View all sortable table Tech assighned is now a category
-if there is an error in reporting a ticket what was previously typed is not erased (previously typed also overrides user settings)

6/6/06
-Location and Department added to User Class and Database
-Fixed a number of Bugs in the Administrator links
-Only admin or tech assigned can change tech assigned
-Making it able to auto assign techs by problem
-Any tech can change staff assigned on an 'new' ticket
-once a ticket is opened it can't be put back to new

6/7/06
-A Link to manage your profile- change password, location, department phone, etc.
-Fixed bugs in original code (unable to update phoneExt or even run a complete update on a user) now all is working
-Link for end user to manage profile
-Gave Priorities color (the color turns off after the ticket is closed)
-activated "View Active Helpdesk Calls"
-fixed so the number of entries only reflects the number shown on Active calls.(dang- only works on first and last screen)

6/8/06
-officially fixed so the number of entries only reflects the number of Active calls.
-Fixed the logic for active calls
-added a "useractive" filter that only shows the active calls of the user
-fixed so the filter stays on when navigating next, previous etc.
-after updating a ticket the continue button goes back to that ticket instead of the main menu (I and the techs found the origional way annoying)
-put back the other link as well so the tech has a choice
-Time Stamp when the report is closed
-The Open for ends when it is closed.

Working on

Inventory
Meaningful Reports
A created by stamp for tickets (know which user really submitted them for accountability)

In the past month we have been working on a new version of help desk reloaded to make the trouble ticket view better, and correct the property management system.  I’m happy to inform you that the help desk looks much better now.  We plan on releasing a new version this coming week.  You may have noticed we have not been releasing as many updates this year.  Unfortunately we have been busy with other ventures, however in May we plan on beginning to make regular updates to Help Desk Reloaded.  We hope to hear all of your suggestions, requests and ideas for the help desk problems and features.  We also would like to ask our members to take a more active role in helping new members support the software.  It is very difficult and time consuming to trouble shoot the various platforms and versions that are out there using H.D.R.  We are humbled by the scope and scale that the application has been adopted, both by small and large companies and organizations.   Thank you for your support thus far, and we hope the software only gets better.