|
It’s
stopping the ticket from being submitted.
I
noticed that it gives two different
errors when trying to submit a ticket from the “Request Customer Support” link
on the home page:
If
you are not signed in as a registered user and try to submit a ticket it
gives:
Fatal error: Call to a member function on a
non-object in /home/name/www/dir/hdesk/includes/createproblem/process.php
on line 25
when
you press the submit button on the ticket form.
If
you are signed in as a registered user and try to access the form from
the front page link it gives:
Fatal error: Unknown(): The script tried to execute a
method or access a property of an incomplete object. Please ensure that the
class definition <b>user</b> of the object you are trying to
operate on was loaded _before_ the session was started in /home/name/www/dir/hdesk/reportproblem.php
on line 37
as
soon as you click the “Request Customer Support” link
If
you are logged in on an Admin or a Technician account and submit the ticket
from the Admin Tools page it works fine and can be replied to, closed, assigned
to a technician, etc with no problems or errors.
Let
me know if you need any other information about the installation. Thanks for
working with me on this.
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rb
Help Desk Support Softwar 
test
Help Desk Support Softwar