Help Desk Software from Help Desk Reloaded , For Free.

Help Desk Software	Help Desk Demo: Online :Version: 3.4.9 Software Updates: Frequent Help Desk Software Project Status. Current Version: 3.5.5.1 , Help Desk Project

 

 

 

 

 

It is important to understand the process of how help desk questions are answered. A properly tuned support staff will use online web based help desk software to expedite question answering.

Here are some benefits of the web based help desk system:

• Forces Users to think logically about their problem before submitting it to the help desk. This increases the possibility that the end-user will solve the problem without outside help.
  
• Frees up phone lines allowing more critical calls to get threw.
  
• Creates a centralized repository for all support calls, allowing staff to quickly review previous questions in order to expedite common question resolution.

Below you will find a flow chart of how a typical help desk call will be handled using our software.