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| Help Desk Software
Demo: Online :Version: 3.4.9
Desk Software Project Status.
Current Version: 220.127.116.11 ,
Help Desk Project
It is important to understand the process of how help desk questions
are answered. A properly tuned support staff will use online web based
help desk software to expedite question answering.
are some benefits of the web based help desk system:
Users to think logically about their problem before submitting it
to the help desk. This increases the possibility that the end-user
will solve the problem without outside help.
up phone lines allowing more critical calls to get threw.
a centralized repository for all support calls, allowing staff to
quickly review previous questions in order to expedite common question
you will find a flow chart of how a typical help desk call will be handled
using our software.