Help Desk Software from Help Desk Reloaded , For Free.
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Help Desk Software |
Help Desk
Demo: Online :Version: 3.4.9
Software Updates:
Frequent
Help
Desk Software Project Status.
Current Version: 3.5.5.1 ,
Help Desk Project |
It is important to understand the process of how help desk questions
are answered. A properly tuned support staff will use online web based
help desk software to expedite question answering.
Here
are some benefits of the web based help desk system:
- Forces
Users to think logically about their problem before submitting it
to the help desk. This increases the possibility that the end-user
will solve the problem without outside help.
- Frees
up phone lines allowing more critical calls to get threw.
- Creates
a centralized repository for all support calls, allowing staff to
quickly review previous questions in order to expedite common question
resolution.
Below
you will find a flow chart of how a typical help desk call will be handled
using our software.
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