Help Desk Software Software that is commonly used to document and resolve problems generated from end users.
HelpDesk A group of people dedicated to resolving problems, which are often of technical nature.
Trouble Ticket A document used to describe a problem. This document is often time sensitive and also is prioritized based on severity of the problem is describes.
Customer Support Software Software that is designed to resolve problems generated by workers and customers, this software can support technical problems and non technical problems.
Asset Management Software that allows you to track the location and use of an organizations assets.
IT Service Management The organizing and controlling of information technology assets.